After placing your order in our store, please check your email. You will receive a confirmation email with payment details.

Once we receive and process your payment, we will begin processing your order. Our managers will contact you to clarify details, insurance, customs duties, and answer any questions you may have.

Please check your "Spam" or "Promotions" folders in your email. If you still haven’t heard back within 1-2 days, kindly reach out to us at ilannatali@gmail.com or through WhatsApp or Telegram. It’s possible there was an issue with the email address or a system glitch.

Check your "Spam" or "Promotions" folder. If you do not hear from our managers within 1-2 days, please email us at ilannatali@gmail.com or contact us via WhatsApp or Telegram. There might have been an address error or system issue.

Payment must be made before shipping. Payment details will be provided in the confirmation email. Once payment is received, we will start preparing your package.

After confirmation and payment, your package will be shipped within 1-3 business days to your specified address. Before shipping, we will take photos of the package and receipt, which will be sent to your email.

Our managers will monitor the status of your package. When it arrives at its destination, we will notify you via email. Delivery typically takes 10-20 days. We will also provide a tracking number and monitor the package’s location, informing you of its arrival or any potential delays.

All SEED equipment comes with a 12-month warranty, except for cases with visible damage or damage due to overvoltage. For warranty service, the buyer is responsible for shipping and customs fees. Wires, rubber rings, and other consumables are not covered by the warrant.

If a product is listed as "Custom Order," it will be made specifically for you and will be available within the agreed timeframe. Payment is required before production begins.

You can also order a tattoo machine via WhatsApp, Instagram or Telegram. A manager will contact you to finalize the details.